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Even if there isn’t an open position listed, you can apply. We always consider hiring amazing talent.

Sage Careers. We work hard for the money

Being great at what you do is the cost of entry at Sage Capital and what tends to get people hired is fit. When talented people fit well together the results are impressive.

We always strive to put the right people with the right skills on the right projects. There are no pitch teams, no “B” teams. Everyone here works directly with our clients, so if a client has a question that relates to to their account they’ll speak to an associate who understands the nature of account. It’s fun here at Sage and as it should be. We spend so much of our life working that we’d best enjoy it and from the top down we do our best in creating a stimulating and collaborative environment.

Philadelphia Metro

Customer Service Representative (CSR)

Overview

Sage Capital Recovery is a Debt Recovery company that provides a “recovery with respect” approach for our clients. If you are analytical, have an interest in finance, and you enjoy a challenge, this may be the position for you! Sage Capital Recovery collection representatives are responsible for collecting on delinquent accounts, composing written documents and negotiating payment arrangements. Sage Capital Recovery offers a competitive compensation package including medical, vision, 401(k) Savings Plan, recognition programs, vacation, and much more!

Position: Customer Service Representative (CSR)

Job Summary:
Provides end-to-end support for our clients customers in a way that is in accordance with the Company’s service delivery strategy. Establishes rapport and promotes effective relationships, upholding our commitment to the customer experience through our Operating Principles. Responsible for accurately and confidently handling our client’s customer inquiries including billing. Resolves problems related to our client’s customers products/services. Relates well to our clients customers, demonstrates favorable image of the organization through effective use of soft skills and problem solving skills, professional communications. Exercises sound judgment within the scope of empowerment, and acts in the best interest of both our client’s customers and Sage Capital. If interested in the position please send your resume to: bwands@sagerecovery.net

Core Responsibilities:

  • Provides support to customers for billing, retention calls.
  • Follows all company quality guidelines, to ensure consistency in delivery of the customer experience.
  • Consistently follows company policies and procedures while applying sound judgment within scope of empowerment and follows guidelines for Customer Proprietary Network Information (CPNI) and Personal Identifiable Information (PII).
  • Articulates relevant information and directions to the customer in an organized and concise manner.
  • Effectively gains the customer’s cooperation to work through the troubleshooting process, ensuring customer problem resolution.
  • Educates customers and promotes self-service options.
  • Communicates and explains account information to the customer with focus on first-call resolution.
  • Explains billing cycles, processes, and prorates effectively to ensure that customers understand their statements.
  • Corrects discrepancies on customers’ billing statements, and research customer billing situations as necessary. When appropriate, follows established escalation procedures to expedite prompt resolution.
  • Asks probing questions and does not discuss confidential contractual billing information with unauthorized persons.
  • Uses multiple tools and systems (billing systems, knowledge base, technical tools, etc.) and apply information to customer situations.
  • Complies with all established credit policies and guidelines.
  • De-escalates upset customers to bring self-guided resolution by demonstrating concern, proper use of empathy, and words that work throughout the interaction.
  • Processes payment information and attempts to collect delinquent account balances.
  • Handles cancellation requests from customers, taking a consultative approach to finding custom solutions to customers’ needs.
  • Resolves customer complaints/concerns through active listening, empathy, professionalism, and problem solving.
  • Acts as a product consultant, articulating product features and benefits and making recommendations based on customer needs/interests; delivering a quality customer experience.
  • Overcomes initial customer objections to presented offer using appropriate strategy for resistance.
  • Achieves established goals and performance metrics.
  • Actively participates in trainings and coaching sessions.
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
  • Interacts with customers via telephone to assist with a variety of customer inquiries and issues. Must be able to wear telephone headset and manipulate objects such as pen, keyboard, and mouse.
  • Other duties and responsibilities as assigned.

Job Specification:

  • High School or Equivalent
  • Generally requires 0-2 years related experience
  • Bilingual Fluent English/Spanish (Speak, Read and Write) candidates are highly preferred. 

Sage Capital Recovery is an EOE/Veterans/Disabled/LGBT employer

 

Debt Collection Representative

Overview

Sage Capital Recovery is a Debt Recovery company that provides a “recovery with respect” approach for our clients. If you are analytical, have an interest in finance, and you enjoy a challenge, this may be the position for you! Sage Capital Recovery collection representatives are responsible for collecting on delinquent accounts, composing written documents and negotiating payment arrangements. Sage Capital Recovery offers a competitive compensation package including medical, vision, 401(k) Savings Plan, recognition programs, vacation, and much more!

Position: Debt Collection Representative

Job Summary:

We are seeking highly skilled self-motivated Collectors, with a minimum of 2 years’ experience and a documented track record of success. We pride ourselves on providing a competitive compensation package as well as a respectful work environment…and require the same of our associates. If interested in the position please send your resume to: bwands@sagerecovery.net

Core Responsibilities:

  • Contact customers to collect past due payments from all accounts and assure fair, courteous and prompt handling of collections matters in order to provide for the prompt turnover of accounts receivable and resolve any disputes/issues/complaints, using our proprietary collection system and other databases to ensure quick resolutions to issues.
  • Handle disputes over discrepancies in invoices, and negotiate payment plans when needed.
  • Report to management the status of accounts.
  • Process miscellaneous paperwork, and update systems as required by credit policy and procedures.
  • Special projects, as requested by management

Job Specification:

  • High School or Equivalent
  • Generally requires 0-2 years related experience
  • Bilingual Fluent English/Spanish (Speak, Read and Write) candidates are highly preferred.

Sage Capital Recovery is a EOE/Veterans/Disables/LGBT employer

 

Exceptional service and support. Sage Capital Recovery, contact us today.

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Sage Capital Recovery, Inc.
1040 Kings Hwy. N
Cherry Hill, NJ 08034  

 (856) 773-4724
 (856) 773-0314
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