We realize liquidation and competitive results are irrelevant if we do not protect our clients brand as well as our own
reputation. We fully expect each and every employee to maintain a professional and ethical demeanor during all
customer contacts. We strive to be 100% compliant with all state and federal laws.
In order to ensure these policies,
We have implemented the following procedures.
All calls are recorded
Monitor and review collection performance
Collectors are tested and trained on FDCPA, HIPPA, TCPA, SSRA & UDAAP
Our CCO oversees all collection materials to ensure regulatory compliance
Compliance components are added to bonus incentives
Comprehensive oversite of all internal and vendor activity
Latitude (AIM) certified
SOC 2 Certified