❖We realize liquidation and competitive results are irrelevant if we do not protect our clients brand as well as our own reputation. We fully expect each and every employee to maintain a professional and ethical demeanor during all consumer contacts. We strive to be 100% compliant with all state and federal laws. In order to ensure these policies we have implemented the following procedures.
• All calls are recorded
• Monitor and review a minimum of 20 calls per month per collector
• Collectors are tested annually on FDCPA, HIPPA, TCPA, SSRA & UDAAP
• CCO Dave Huber Esq licensed attorney in NJ and PA oversees all collection material as well as talk offs and strategies
• Compliance component added to bonus incentive
• Robust compliance program
• PCI compliant
• HIPAA compliant
• Latitude (AIM) certified
• SOC 2 Certified
Should you have any questions or concerns about any interaction you have with our office, please contact us at Ombudsman@sagerecovery.net.